Explore Project Topics on: Service delivery

ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of... Continue Reading

ABSTRACT Promotion policies increase morale, productivity and employment satisfaction, and to decrease turnover by rewarding employees who possess the desire, commitment and qualifications to advance within the organization. In addition to delivering value to customers and increasing the wealth of shareholders or owners, state owned enterprises... Continue Reading

Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing... Continue Reading

Service delivery is the main mandate of the public sector and efficiency is critical to  service delivery. However, the public sector has experienced several challenges in  service delivery provision that impact the quality, timeliness and costs of these  services. In the Directorate of Immigration and Registration of Persons ... Continue Reading

The study sought to find out the effects of Rapid Results Initiatives (RRI) on service delivery  in the civil service of the republic of Kenya. The research covered Mombasa County which  comprises of four Sub Counties namely; Likoni, Changamwe, Kisauni and Mombasa and  basically focused on the employees of the departments of Coordination of... Continue Reading

GSM SERVICE DELIVERY IN SMEs IN NIGERIA CHAPTER ONE INTRODUCTION 1.1      Background of the study In today’s highly competitive global market place, the pressure on organization’s to find new ways to creating and delivering value to customers is growing stronger. ICT is today being applied in many organizations in a wide range and... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   Background of the Study It has been argued that service delivery and policy making have radically been re-interpreted with the shift from “top-down” policy processes to negotiation, and effective delivery. Services should no longer rest solely with professional and managerial staff but rather the aim is to... Continue Reading

(Case study of Registered SMEs in Edo State) CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY In today’s highly competitive global market place, the pressure on organization’s to find new ways to creating and delivering value to customers is growing stronger. ICT is today being... Continue Reading

ABSTRACT Every local government in Nigeria desires quality service delivery as it is pertinent to the sustainability of grassroots development. The fundamental factor in achieving quality services, are adequate and reliable of the revenue sources as well as quality human resources that will serve as instrument for formulation and implementation of... Continue Reading

IN FIRST BANK PLC, KADUNA CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though banks are... Continue Reading

(A CASE STUDY OF UNIVERSITY Of UYO) CHAPTER ONE INTRODUCTION 1.1       Background of the Study Services represent substantial part of business output and investments. In providing these services, Management Information System (MIS) is employed to facilitate the services, which... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

ABSTRACT This research work is to show the impact of computerization on product creation and service delivery in Nigeria banks. However, the project work was designed to examine the impact of computerized banking operation that is how banks operate effectively with the use of computer system. The method of gathering information was through the sue... Continue Reading

  CHAPTER ONE 1.1  BACKGROUND TO THE STUDY The background of the study can be traced back to the colonial era during the administration OF Lord Lugard. Formally, Kogi Hotels was known to be a catering rest house meant for public servants and other traveling. By then, no amount of money was been charged for the service rendered. The catering rest... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the Study Contractualization of labour has become a social phenomenon and a cankerworm in labour relations in various industries across the world. This is believed to be the result of the deliberate policy of the multi-nationals in productive and service companies, which created casual workers in place of... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Public Private Partnership (PPP) is a sustained and long-term partnering relationship between the public and private sectors to provide services and goods. Through PPP, the public sector seeks to bring together the resources of the public sector and the technical expertise of the private... Continue Reading

ABSTRACT The study of this is about Decentralization and service delivery Somaliland. The study examined the relationship between Decentralization and service delivery in Somaliland The specific objectives of the study were to clarify the decentralization on service delivery in Somaliland, evaluate whether the election local councilors are serving... Continue Reading

TABLE OF CONTENTS DECLARATION APPROVAL ii DEDICATION iii ACKNOWLEDGEMENTS iv LIST OF ABBREVIATiONS v LIST OF TABLES vi TABLE OF CONTENTS ABSTRACT X CHAPTER ONE 1 INTRODUCTION 1 .0 Introduction I 1.1 Background of the study I 1 .2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Specific Objectives of the study 4 1 .5 Research Questions 4... Continue Reading

Abstract in this research, the researcher shall extensively look at the challenges facing Judicial system in executing Justice in Uganda; this shall be done by centering at Masaka High court as case study. It is also worth looking at what the Judicial arm of the Government is all about? What are the requirements anyway for one to become a Judicial... Continue Reading

   INTRODUCTION Service delivery is simply concerned with the provision of quality services to clients or customers. Bank service delivery can simply be defined as the delivery or provision of quality services to customers. Banks ability to render a more quality service to... Continue Reading

                  CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   Background to the Study The importance of public sector reform to health and the grand economy cannot be overstressed. The current drive to improve management in governments through public service reform programs to increase efficiency, effectiveness, and the delivery of quality service to the public is common to... Continue Reading

ABSTRACT This research is aimed at finding the effect of corruption on effective service delivery in the public sector using Power Holding Company of Nigeria (PHCN) as a case study. The study seeks to examine the reforms, and effect on electric power supply reliability and stability in Nigeria. The major problems affecting the model been pursed... Continue Reading

(CASE STUDY OF UBA PLC) CHAPTER ONE INTRODUCTION 1.1     Background of the study Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence... Continue Reading

PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT  (CASE STUDY OF ANAMBRA BROADCASTING SERVICE ABS AWKA) CHAPTER ONE 1.0   INTRODUCTION This work is based on problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka. Effective service... Continue Reading

               CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank.... Continue Reading

CHAPTER ONE INTRODUCTION 1.1Background to the Study Employees are the assets of any organization and compensation had been seen to be a vital instrument in employee performance. A well rewarded employee feels that he/she is being valued by the company that he/she is working for. They are also encouraged to work harder and better if they are aware... Continue Reading