ABSTRACT
The concern about workplace bullyinghas generated substantial research studies within the European society. The need to examine the phenomenon in Nigeria has become needful given the continuous enlightenment and awareness campaigns as to the health harming effect on targets and the financial implications for organisations and the general society. Using a qualitative approach, this study explores the nature of bullying behaviour in Nigeria’s most dominant work sector, the service industry, comparing trends in the private and public sector.
Considering the scarcity of literature on the subject of workplace within the African society, this research contributes to knowledge in understanding the nature of workplace bullying in the Nigerian society and peculiar weaknesses in the employment and work structure that aid and enable such behaviour.Findings reveal the prominence of workplace bullying especially in the public sector and that culture plays a significant part in the acceptability of workplace bullying in the society. Findings also revealed that bullying targets are not likely to report bullying behaviour because of the fear of retribution as such religion is employed as a coping mechanism because jobs are scarce and social benefits do not exist to cushion the impact of unemployment.
Table of Contents
CERTIFICATION
ACKNOWLEDGEMENT
DEDICATION
ABSTRACT
List of Tables
List of Figures
CHAPTER ONE
1:1 Introduction
1:2 Statement of the Problem
1:3 Research Aims and Objectives
1:4 Research Method
1:5 Scope of the Study and Limitations
1:6 Summary
REFERENCES
CHAPTER TWO
LITERATURE REVIEW
2:1 Introduction
2:2 Terminologies
2:3 Workplace Bullying Defined
2:4 The Nigerian Scenario
2:5 Why Workplace Bullying Occur?
2:6 Who are The Perpetrators and their targets?
2:7 Side Effects of Workplace Bullying
2:8 WHOSE RESPONSIBILITY IS IT TO TACKLE THE VICE?
2:9 Dealing With Workplace Bullying
2:10 Legislations
2:11 Summary
REFERENCES
CHAPTER THREE
RESEARCH METHOD
3:1 Introduction
3:2 Research Approach
3:3 Research technique
INTERVIEW SCHEDULE
3:4 Data Collection
3:5 Population and sample
Summary
REFERENCES
CHAPTER FOUR
DATA ANALYSIS
GRAPHICAL ILLUSTRATION OF FINDINGS
Summary
CHAPTER FIVE
FINDINGS and CONCLUSION
Conclusion
List of Tables
Table 1:Typical bullying behaviours
Table 2: Bullying strategies in the work place
Table 3: Demographic features of participants (public sector)
Table 4: Demographic features of participants (private sector)
List of Figures
Figure 1: Dominant bullying behaviours in the Nigerian Service sector
Figure 2: Forms of workplace bullying in the Nigerian service sector
Figure 3: Participants’ response to why people bully
Figure 4: The effect workplace bullying on respondents
Figure 5: Respondents’ reactions to workplace bullying