ABSTRACT
This research work title “The Impact of industrial relations on employee performance in bank of Agriculture (BOA) Kaduna was undertaken to find out whether good industrial relations system enhances employees productivity with various authors were consulted to cover the problems raised for the study and the research question. To achieve the benefits of the research work survey research method refers to as ex-post factor was used. The researchers used the sampling size of 150 population of the study as respondents this is due to the size of the populations. Areas that were covered include; meaning of industrial relations, collective bargaining, industrial conflicts, charters of employees as well as employee’s participation in management set of 150 questionnaires were administered to the respondents while 120 were returned. The data collected were analyzed using the mean score of 2.50, five questionnaire questions were administered to the executives and employees of bank of agriculture Kaduna, where (1) How does industrial relationship between management and employees increases efforts on organizational productivity (2) Does good understanding with the union by the management contribute to the success of your organizational operation? (3) what are the factors that influences good industrial relation between the management and the employees (4) what are the factors that hinder industrial relations bad industrial relation between the management and the employees avoid industrial action and unrest in your organization? The findings from the study revealed that good industrial relations system enhance employee productivity. The research ahs also made recommendation that if the organizations of bank of Agriculture follow, it will achieve industrial harmony and work performance.
TABLE OF CONTENTS
Cover page- - - - - - - - - i
Title page - - - - - - - - - ii
Declaration - - - - - - - - - iii
Approval page - - - - - - - - iv
Dedication - - - - - - - - - v
Acknowledgement - - - - - - - vi
Abstract - - - - - - - - - vii
CHAPTER ONE
1.1 Background of the study- - - - -- - 1
1.2 statement of the study - - - - - - 3
1.3 objective of the study - - - - - - 4
1.4 Significance of the study - - - - - 5
1.5 Research Question - - - - - - 6
1.6 Scope of the study- - - - - - - - 6
1.7 Limitation of the study - - - - - - - 7
CHAPTER TWO
Literature Review
2.1 Meaning of industrial relations- - - - - - 8
2.2 The trade union and its functions- - - - - - 10
2.3 Functions of trade unions- - - - - - - 11
2.4 Types of trade union- - - - -- - - - 12
2.5 Collective bargaining- - - - - - - - 12
2.6 The process of collective bargaining- - - - - 13
2.7 Industrial conflict- - - - - - - - 14
2.8 Causes of industrial conflict - - - - - - 15
2.9 Ways of settlement of industrial conflict- - - - - 17
2.9 The characteristics of employees- - - - - - 18
2.10 The characters of employees- - - - - - 18
2.11 Employees participation in management - - - - 20
2.12 Summary of the chapter- - - - - - - 21
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1 Introduction - - - - - - - 22
3.2 Research Design - - - - - - - 22
3.3 Area of the study - - - - - - - 23
3.4 population of the study - - - - - - 23
3.5 sample size and sampling technique- - - - 24
3.6 instrument of data collection - - - - - 24
3.7 validation of the instrument- - - - - - 25
3.8 reliability of the instrument- - - - - - 25
3.9 method of data collection- - - - - - 25
3.10 method of data analysis- - - - - - 27
3.9 Method of data collection- - - - - - 28
3.10 Method of data analysis- - - - - - 29
CHAPTER FOUR:
DATA PRESENTATION
4.1 Introduction- - - - - - - - 28
4.2 Respondents Characteristics and classification- - - 28
4.3 Data presentation table- - - - - - 31
4.4 Data analysis - - - - - - - - 34
4.5 Summary of findings - - - - - - 40
4.6 Discussion of finding- - - - - - - 41
CHAPTER FIVE
Summary, Conclusion Recommendation
5.0 Introduction- - - - - - - - 43
5.1 Summary - - - - - - - - - 43
5.2 Conclusion - - - - - - - - 45
5.3 Recommendation- - - - - - - 47
Bibliography - - - - - - - 50
Appendices