ABSTRACT
This project writing is based on the importance of manpower training development in financial institution. A case study of All States Trust Bank.
Many financial institutions in Nigeria could not be able to create a good service for their customers due to inadequate manpower training and development needed for the job. Effective training and development is of immense benefit to every staff of an organization especially banks and this will help the to improve their skills, knowledge and change their behavior for better performance and improve bank customer relationship.
TABLE OF CONTENTS
TITLE PAGE-------------------------------------------------------------------i
APPROVAL PAGE--------------------------------------------------------------------ii
DEDICATION--------------------------------------------------------------------------iii
ACKNOWLEDGEMENT--------------------------------------------------iv
ABSTRACT-------------------------------------------------------------------------------v
TABLE OF CONTENTS------------------------------------------------------------vi
CHAPTER ONE
1.0 INTRODUCTION-------------------------------------------------------------1
1.1 STATEMENT OF THE STUDY-----------------------------------------6
1.2 PURPOSE OF THE STUDY-----------------------------------------------7
1.3 SIGNIFICANCE OF THE STUDY--------------------------------------8
1.4 STATEMENT OF HYPOTHESIS---------------------------------------9
1.5 SCOPE OF STUDY-----------------------------------------------------------9
1.6 DEFINITION OF TERMS------------------------------------------------10
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE----------------------------15
2.1 DEFINITION AND MEANING OF TRAINING----------------15
2.2 THE NEED FOR MANPOWER TRAINING DEVELOPMENT----18
2.3 EVALUATION OF TRAINING----------------------------------------21
2.4 METHODS OF MANPOWER TRAINING-------------------------29
2.5 THE PROBLEMS FACING MANPOWER TRAINING-------39
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY-----------------54
3.1 SOURCES OF DATA------------------------------------------------------54
i. PRIMARY DATA-------------------------------------------------------54
ii. SECONDARY DATA--------------------------------------------------56
3.2 SAMPLE USED--------------------------------------------------------------56
3.3 METHOD OF INVESTIGATION--------------------------------------58
CHAPTER FOUR
4.1 DATA PRESENTATION AND ANALYSIS-----------------------59
4.2 DATA ANALYSIS ---------------------------------------------------------59
4.3 DATA PRESENTATION AND INTERPRETATION ---------60
4.4 TEST OF HYPOTHESIS--------------------------------------------------78
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION-----------------------------84
5.1 FINDINGS--------------------------------------------------------------------84
5.2 CONCLUSIONS--------------------------------------------------------------86
3.1 RECOMMENDATIONS--------------------------------------------------87
BIBLIOGRAPHY------------------------------------------------------------90
APPENDIX I-------------------------------------------------------------------92