ABSTRACT
This
research work investigates the effect of ethical and moral values on office
professionals` performance in selected organisations in Kaduna metropolis. This
study covered five deposit taking banks in Kaduna metropolis namely; Union
bank, Diamond banks, Keystone banks and Access bank. Some of the ethical and
moral values issues and problems in the banking industry were highlighted to
include dearth of qualified professional banks, lack of proper ethics training,
fraud, level of awareness of the code of ethics amongst Nigerian banks and other
mal practices. Three research questions were developed to guide the study. Data
was collected using a sample size of one hundred and seventy six respondents
drawn from five banks. Questionnaires were administered and data analysed using
percentage and mean score method. The results of findings portray that there is
a general awareness of the code of ethics in the banking industry and the
industry is fully sanitized to curb unethical and inadequate moral value
practices. Also, many professional bankers are at helm of affair of most banks
and are capable of providing ethical leadership for the banking profession.
Conclusion was drawn and recommendations made based on the findings.
TABLE OF CONTENT
Title page i
Declaration
ii
Approval
iii
Dedication
iv
Acknowledgement
v
Abstract vii
Table of
content
viii
CHAPTER ONE
INTRODUCTION
1.1
Background of the Study 1
1.2
Statement of the Problem
4
1.3
Purpose of the Study 4
1.4
Research Questions 5
1.5
Significance of the Study
6
1.6
Scope of the Study 6
1.7
Definition of Terms
7
CHAPTER
TWO
LITERATURE
REVIEW
2.1 Introduction
9
2.2 Profession
and Professionalism 11
2.3 The
Nature of Banking 14
2.4 Sources
of Ethics and Moral values 15
2.5 Bank/Customer
Relationships 16
2.5.1 Duties
of Customers
18
2.5.2 Duties
of Bank 19
2.6 Banking
and Business Ethics
19
2.7 Moral
values and Expectations
21
2.8 Ethics
Training and Ethical Awareness 22
CHAPTER THREE
METHODOLOGY
3.1 Introduction
24
3.2 Research
Design 24
3.3 Area
of the Study 25
3.4 Population
for the Study
25
3.5 Sample
Size and Sampling Techniques 26
3.6 Instrument
for Data Collection
27
3.7 Validation
of the Instrument
28
3.8 Administration
of the Instrument 28
3.9 Analysis
Techniques
29
CHAPTER FOUR
DATA ANALYSIS AND INTERPRETATION
4.1 Introduction 31
4.2 Data
Analysis
31
4.3 Discussion
of Finding
44
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary
46
5.2 Conclusion
47
5.3 Recommendation
48