THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

  • Type: Project
  • Department: Banking and Finance
  • Project ID: BFN1746
  • Access Fee: ₦5,000 ($14)
  • Pages: 64 Pages
  • Format: Microsoft Word
  • Views: 140
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA  (A study of MTN users in Owerri)

ABSTRACT

The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria. 

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
  • Type: Project
  • Department: Banking and Finance
  • Project ID: BFN1746
  • Access Fee: ₦5,000 ($14)
  • Pages: 64 Pages
  • Format: Microsoft Word
  • Views: 140

500
Leave a comment...

    Related Works

    ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading
    ” CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY Telecommunication is explained by Bell Graham as communication between two people using equipment to overcome the effect, caused by distance or physical barriers between them. The... Continue Reading
    ” CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Telecommunication is explained by Bell Graham as communication between two people using equipment to overcome the effect, caused by distance or physical barriers between them. The... Continue Reading
    Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The Nigerian banking sector, which plays the intermediation role between the surplus and deficit sectors of the economy, propels the development and growth of the economy. Soludo (2004), proposes the reform of the banking sector with the sole objective of moving the economy forward and... Continue Reading
    DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading
    ABSTRACT The purpose of this study was to find out the effects of promotions on customer growth in the Nigerian mobile telecommunication industry. The method adopted by this study was the sample survey method of study instead of a census. The semi-structured questionnaire is made up of both close and open-ended questions. The researcher sampled 50... Continue Reading
    ABSTRACT This research aims to address the quality of services rendered by the University of Benin to her students who could also be regarded as her customers and the level of their satisfaction with the aforementioned services. Particularly, the... Continue Reading
    CHAPTER 1 INTRODUCTION 1.1       Background of the Study Nigerian banks in the face of increasing competition are currently facing enormous challenges which have made survival increasingly difficult. To survive and be successful providers of financial services, it is extremely important that the present environment should go with a new... Continue Reading
    TABLE OF CONTENTS DECLARATION ii APPROVAL ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS vi CHAPTER ONE 1 THE PROBLEM AND ITS SCOPE 1 1.1 Background to the study 1 1.2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Research objectives 4 1.6 Scope of the study 5 1.6.1 Geographical scope 1.6.2 Theoretical scope 1.6.3 Content scope 1.6.4... Continue Reading
    Call Us Get this work