ABSTRACT
This study of five chapters has revealed to a great extent, the contributions of confidential secretaries toward organizational development.
It has negated the erroneous impression by some people that secretaries have little or no contribution toward organizational development. This research study has vehemently disproved this mis-conception and showed vividly that business organization cannot be without the secretary.
This project has also gone a long way to acknowledge the duties of secretaries in an organizational development. The quality and qualifications of a good secretary to show that secretaries are indispensable to these organizations.
Through the findings, it has been able to give useful recommendations to make the secretaries more effective and also for the management and public as a whole to know the contributions of confidential secretaries towards an organizational development.
CHAPTER ONE
1.1 BACKGROUND TO THE STUDY
The fortunes of an organization inevitably determine the position of secretaries to build a nation. People do not know how secretaries fit into common struggle of organizational development.
It is clear that the engineers who manufacture our cars are contributing to the organizational development. It is equally clear that teachers who import all forms of skills and knowledge are also contributing to the organization growth. But what is not clear to people is the contribution of confidential Secretaries toward organization development. This misnomer is unfortunate.
In the olden days, the title “confidential secretary” according to pryce, B. Elizabeth (1974) was understood to mean someone, usually a female, who took down notes for male executives in shorthand and transcribed them on a typewriter. From the definition of the word secretary, it occupies in the minds of people in those days of very narrow perspective and was also seen as somebody who could never render any tangible service to the organization a part from the note taking and transcription.