Explore Project Topics on: INFLUENCE OF CUSTOMERS SATISFACTION INDICES ON ORGANIZATION PRODUCTIVITY

ABSTRACT The study examines the role of electronic commerce in improving customers satisfaction. Using Jumia customers in Benin city, it sought to ascertain if there is a significant relationship between electronic commerce and customers satisfaction A survey... Continue Reading

(A CASE STUDY OF GUINNESS NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Job satisfaction is generally recognize in the organizational behavior field as the most vital and frequent studies attitude the concept of Job Satisfaction has been developed in many... Continue Reading

CHAPTER ONE INTRODUCTION 1.1Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by its... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by... Continue Reading

ABSTRACT This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business. Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business. Various method where employed in... Continue Reading

ABSTRACT  This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business.   Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business.   Various method where... Continue Reading

ABSTRACT The Oil and Gas industry continues to struggle in finding a balance between rising global demand, diminishing known resources and in maintaining manageable distribution and operating costs. While mergers and consolidation continue, oil and gas management are determining other approaches to recover their base lines. One particular measure... Continue Reading

ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation system have crippled development and the collapse of... Continue Reading

(A CASE STUDY OF PEACE MASS TRANSIT, PEACE PARK ENUGU ROAD NSUKKA, ENUGU STATE.) ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers,... Continue Reading

ROLE OF  E- COMMERCE  IN  IMPROVING  CUSTOMERS  SATISFACTION (A CASE STUDY OF JUMIA) ABSTRACT The research  provides a conceptual and theoretical study on  the role of E-commerce in improving customer s satisfaction  . it elucidate on the nature, forms and significance  of e-commerce Business. And depicts the impact of E- commerce  on... Continue Reading

TABLE OF CONTENT Title page                                                                         i Certification... Continue Reading

Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation system have crippled development and the collapse of many... Continue Reading

Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation system have crippled development and the collapse of many... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY It is an obvious fact that every organization tends to move to a position where customer satisfaction is given a favourable consideration. In other words, customer satisfaction is a construct that must be met optimally for efficient and effective achievement of stated objectives, and for smooth... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

CUSTOMER PERCEIVED VALUE AND CUSTOMERS SATISFACTION IN TRAVEL AGENCY IN NIGERIA  CHAPTER ONE 1.0     Introduction It is believed that the goal of every organization is to meet the needs and the requirements of its stakeholders. Meeting the needs and the requirements of the stakeholders will not only ensure the survival of the organization but... Continue Reading

ABSTRACT The role of public relations in ENHANCING CUSTOMERS SATISFACTION IN A GOVERNMENT PERASTATTALS (A CASE STUDY) OF THE ENUGU STATE IDATER CORPORATION) is hinged on disclosing the necessity of applying public relations and the role public relations... Continue Reading

ABSTRACT The role of public relations in ENHANCING  CUSTOMERS SATISFACTION IN A GOVERNMENT PARASTATALS (A CASE STUDY) OF THE ENUGU STATE IDATER CORPORATION) is hinged on disclosing the necessity of applying public relations and the role public relations can play in rendering a satisfactory services which will not only retain customer but attract... Continue Reading

ABSTRACT The role of public relations in ENHANCING CUSTOMERS SATISFACTION IN A GOVERNMENT PARASTATALS (A CASE STUDY) OF THE ENUGU STATE IDATER CORPORATION) is hinged on disclosing the necessity of applying public relations and the role public relations can play in rendering a satisfactory services which will not only retain customer but attract... Continue Reading

CUSTOMERS SATISFACTION ON PRODUCTS AND SERVICE DELIVERY: A CASE STUDY OF G T BANK PLC ABSTRACT Customer, it is said “is the king in any business”. Therefore their satisfaction is the key discourse among service marketing. This study attempts to examine the impact of customer satisfaction on bank products and service delivery in contemporary... Continue Reading

ABSTRACT The role of public relations in ENHANCING CUSTOMERS SATISFACTION IN A GOVERNMENT PARASTATALS (A CASE STUDY) OF THE ENUGU STATE IDATER CORPORATION) is hinged on disclosing the necessity of applying public relations and the role public relations can play in rendering a satisfactory services which will not only retain customer but attract... Continue Reading

INTRODUCTION Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent... Continue Reading

INTRODUCTION  Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   Background of the Study Before now, the self-service and automated customer service has allowed companies to reduce costs while handling the ever-increasing transactions effectively.However, the... Continue Reading

ABSTRACT This paper examined the impact of customer satisfaction on customer loyalty. The objectives were: to determine the relationship between customer satisfaction and customer loyalty and to examine the impact of customer satisfaction on customer loyalty. Survey research design was adopted for this study. Primary and secondary sources of data... Continue Reading

CHAPTER ONE INTRODUCTION 1.1. Background to the study Recently, the population of internet users has been growing rapidly. The users of World Wide Web (WWW) have been growing at a geometrical rate that it have spread widely into all works of life. The... Continue Reading

ABSTRACT This paper examined the impact of customer satisfaction on customer loyalty. The objectives were: to determine the relationship between customer satisfaction and customer loyalty and to examine the impact of customer satisfaction on customer loyalty. Survey research design was adopted for this study. Primary and secondary sources of data... Continue Reading

THE IMPACT OF RELATIONSHIP MARKETING ON CUSTOMERS SATISFACTION AND PROFITABILITY. (A CASE STUDY OF MTN NIGERIA , ABA) ABSTRACT This research work review extensively the meaning of Relationship Marketing on customer satisfaction and profitability by using Intercontinental Bank Plc Aba, as a case study. This study was carried out to reveal the... Continue Reading

TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION A CASE STUDY OF ENUGU NORTH MASS TRANSIT ABSTRACT This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business. Customers are very vital for the survival of transport business. This work exposes the readers... Continue Reading