TABLE OF CONTENTS
TABLE OF CONTENTS ................................................................................................. i
ABBREVIATIONS ......................................................................................................... iii
DECLARATION .............................................................................................................. iv
APPROVAL ........................................................................................................................ v
DEDICATION: ................................................................................................................ vi
ACKNOWLEDGEMENT ............................................................................................. vii
ABSTRACT .................................................................................................................... viii
CHAPTER ONE .............................................................................................................. 1
1.1 Background information ...................................................................................... 1
1.2 Statement of the problem .................................................................................... 5
1.3 Objectives of the study ......................................................................................... 6
1.3.1 General Objective ................................................................................................ 6
1.3.2 Specific Objectives .............................................................................................. 6
1.4 Research questions ................................................................................................ 7
1.5 Significance of the study ...................................................................................... 7
1.6 Scope of the study .................................................................................................. 8
1. 7 Conceptual frame work ........................................................................................ 8
CHAPTER TWO ............................................................................................................ 10
2.0 Literature review ................................................................................................... 10
2.1 Theoretical literature review ............................................................................. 10
2.2 Motivation process ............................................................................................... 13
2.3 Types of motivation .............................................................................................. 13
2.4 Characteristics of motivation ........................................................................... 15
2.5 Theories of motivation ...................................................................................... 16
2.5.1 Maslow's Theory ................................................................................................ 16
2.5.2. Hertzberg's Motivation Theory ................................................................... .18
2.5.3 Mc Gregory's Theory ........................................................................................ 20
2.5.4 Theory Z ............................................................................................................... 23
2.5.5 Vroom's Expectancy Theory .......................................................................... 23
2.6 Integration of contemporary theories of motivation ................................. 24
CHAPTER THREE ......................................................................................................... 27
3.0 Research methodology ........................................................................................ 27
3.1 Introduction .......................................................................................................... .27
3.2 Research design .................................................................................................... 27
3.3 Area of the study .................................................................................................. 27
3.4 Sample and sampling procedures .................................................................. 27
3.5 Sampling design .................................................................................................... 28
3.6 Data collection tools ............................................................................................ 28
3.6.1 Questionnaire .................................................................................................... 28
3.6.2 Interview .............................................................................................................. 29
3.6.3 Group discussion .............................................................................................. 29
I
3.6.4 Observation ........................................................................................................ 29
3.7 Data analysis and presentation ....................................................................... 29
3.8 Research procedure ............................................................................................. 30
3.9 Sample size of the population ......................................................................... .30
CHAPTER FOUR ........................................................................................................ .31
4.0 PRESENTATION, ANALYSIS AND DISCUSSIONS .................................... .31
4.1 THE ASPECT OF MOTIVATION ...................................................................... .31
4.2 MOTIVATION TO INTERNAL CUSTOMERS (EMPLOYEES) .................... 31
4.2.2 Transport Services ............................................................................................ 33
4.2.3 Meal ...................................................................................................................... .33
4.2.4 Bonus .................................................................................................................. .34
4.2.5 Medical Services ................................................................................................ 34
4.2.6 Annual Leave Payment .................................................................................. .35
4.2.7 Condolence Money .......................................................................................... .35
4.2.8 Employees Training & Promotion ............................................................... .35
CHAPTER FIVE ........................................................................................................... 43
5.0 CONCLUSION AND RECOMMENDATION ................................................. .43
5.1 CONCLUSION ....................................................................................................... .43
APPENDIX I ................................................................................................................... .48
Appendix II ..................................................................................................................... 49
ABSTRACT This research report is a result of descriptive and evaluative study of the assessment on effective of motivation on job performance, not only to the individual employee but also to the external customer of the entire organization. the study was carried out at Hotel Sea cliff dar-es-salaam Tanzania. During the study, both primary and secondary data collection techniques were used. The primary data collection involved dissemination of questionnaires, interviews and observation, while in secondary data collection; the researcher reviewed various documents as well as reports. The study involved the sample of 40 respondents. The unit of inquiry included, top managers, head of departments and subordinates staffs and some of the external customers. Evaluation of motivation in job performance was based on various aspect which include loans to the employee of the company, transport facilities to the workers bonus for the best performance, medical services, annual leave payment, condolence money, promotion to the employees and to employees training. The study found out that motivation at Hotel Sea Cliff is effective to a certain extent, both to the external customer and internal customer (workers). The research study recommends the following to decentralize the power and authority. They must delegate some of the power and authority to their respective heads of department, Hotel Sea Cliff must put emphasis on division of labor as a means to increase effectively and adopt a transformational progressive type of leadership that encourages employees training .