TABLE OF CONTENTS.
DECLARATION ...................................................................................... ii
DEDICATION ...................................................................................... iii
ACKNOWLEDGEMENT .................................................................................. iv
TABLE OF STATUTES ..................................................................................... v
TABLE OF CASES .................................................................................... vi
CHAPTER ONE .................................................................................... l
1.1. INTRODUCTION ..................................................................................... 1
1.2. STATEMENT OF THE PROBLEM ........................................................................................ 3
1.3. SIGNIFICANCE OF THE STUDY. ......................................................................................... 4
1.4. OBJECTIVEOFTHESTUDY ........................................................................................ S
1.5. HYPOTHESIS ........................................................................................ 5
1.6. METHODOLOGY ...................................................................................... 6
1.7. LITERATURE REVIEW ................................................................................. 7
1.8. CHAPTER! SA TION ................................................................................... 14
CHAPTER TW 0 ... ....................................................................................... 16
HISTORICAL EVOLUTION OF THE CONCEPT OF CONSUMER PROTECTION ..... 16
2.0. INTRODUCTION ....................................................................................... 16
2.1. EMERGENCE OF THE CONCEPT ........................................................................................ 17
2.1.1. The 12th and 13th Centuries .................................................................................... 17
2.1.2. The 14th 15th and 16th Centuries .................................................................................... 20
2.1.3. The 17'", IS'" And 19'" Centuries ..................................................................................... 22
2.2. CREATION OF A CONSUMER CLASS AND THE EVOLUTION OF CONSUMER LAWS IN
UGANDA. ............................................................................. 25
2.3. 20th, 21st CENTURY AND TODAY .......................................................................................... 28
2.4. WHY PROTECT THE CONSUMER? .......................................................................................... 29
2.5. THE UNITED NATIONS GUIDELINES FOR CONSUMER PROTECTION, 1985 ...................... 30
2.6. THE MODEL LAW FOR CONSUMER PROTECTION IN AFRICA, 1995 .................................. 31
vii
CHAPTER THREE ....................................................................................... 33
AN ANALYSIS OF THE LAWS RELATING TO CONSUMER PROTECTION IN
UGANDA ...................................................................................... 33
3.0 INTRODUCTION ....................................................................................... 33
3.1. CONTRACT ACT, CAP 73 AND SALE OF GOODS ACT, CAP 82 ............................................. 34
3.2. THE WEIGHTS AND MEASURES ACT, CAP 103 ...................................................................... 36
3.3. FOOD AND DRUGS ACT, Cap 278 ........................................................................................... 4
3.4. EXEMPTION CLAUSES AND FREEDOM OF CONTRACT ....................................................... 42
3.5. PRIVITY OF CONTRACT ...................................................................................... 46
3.6. REMEDIES ...................................................................................... 47
3.6.1. Criminal Remedies .................................................................................... 47
3.6.2. Civil Remedies ..................................................................................... 48
3.6.3. Tort Based Remedies ................................................................................................................... 50
3.7. CONCLUSION ............................... , ....................................................................................... 53
CHAPTER FOUR ............................................................ , .......................................................... 55
4.0. INTRODUCTION .................................................................................. , .. 55
4.1. UGANDA NATIONAL BUREAU OF STANDARDS ................................................................ , .. 55
4.3. UGAND REVENUE AUTHORITY ....................................................................................... 57
4.5. THE NATIONAL DRUG AIITHORITY CAP 206 ......................................................................... 60
4. 7. THE JUDICIARY ................................................................................... 63
4.8. UGANDA CONSUMERS PROTECTION ASSOCIATION (UCPA) ............................................. 65
4.9. MEDIA ........................................................................................ 66
4. 10. CONCLUSION ................................................................................... 66
CHAPTER FIVE ................................................................................... 68
SUMMARY OF THE FINDINGS, RECOMMENDATIONS.AND CONCLUSIONS ........ 68
5.0 SUMMARY OF THE MAIN F'INDINGS ....................................................................................... 68
5.1 RECOMMENDATIONS ................................................................................... 69
5.1. 1. The need for a new consumer law ............................................................................. 69
5. I .5. Inspectorates ..................................................................................... 72
5.1.6 Role of Government effotilpolicy ........................................................................... 72
5.2. Conclusion .................................................................................... 73
Selected Bibliography .................................................................................. 75
Books.................................................................................... 75
Articles .................................................................................. 76
Appendix A: questionnaire ..................................................................................... 77
Appendix B: Interview guide ....................................................................................... 78