ABSTRACT The purpose of the research was to determine the impact of public procurement reforms on service delivery using KyanDLG as the case study. The objectives of the study are; to determine the influence of amendments on thresholds on service delivery in KyanDLG to evaluate the influence of introduction of force account on service delivery in KyanDLG and to examine the influence of amendments on administrative review process on service delivery in Kyankwanzi district local government. Data was collected using structured questionnaires and interviews which were administered by the researcher through a drop and pick technique and it was descriptively analyzed. The findings of the study showed that cumulatively, 80% the organization have implemented the reforms so as to enable them manage the delivery. A study by Paul et al. (2008) also indicated that service delivery measuring was very critical in providing the right framework for enhancing quality in the organizations. The respondents were also required to state whether they had any means of monitoring the implementation of reforms. Cumulatively 80% the organization monitored the quality of service. The study also found out that conducting procurement audits was a very common practice within the organization, with 40% implementing to a great extent and 40% to a very great extent. This in most cases involved frequent visits to the premises and evaluating operational procedures followed. Conducting procurement audits as explained in a previous study by Andrew (1994) helps to understand better what is expected without compromising. Public procurement reforms are usually aimed at improving the capability of time delivery. The study recommended that Management of KyanDLG should put in place a measure to explain to all procurement practitioners within the organization the impmtance of human effmt in the timely service delivery of the amendments, KyanDLG should put in place measures to monitor the administrative activities performed during the amendments so as to prevent any administrative delays within the process, measures must be put in place to make sure that the stipulated timelines by the procurement plan of the KyanDLG are strictly adhered by procurement practitioners during the amendments also, KyanDLG should make a claim with the ministry of finance to allow the entity tender committee meetings to be chaired by Chief administrative officer ofKyanDLG rather than minister. This will go a long way to drastically cut down on the delays in granting of approvals caused by the absence of the minister and For further research, this paper recommends that similar researches on the topic; public procurement reforms on service delivery in the other various public institutions (ministries, depatiments and agencies)in the country are conducted in order to fully ascertain what the real situation in the whole country (Uganda)
TABLE OF CONTENT
Contents
UNIVERSITY .......................................................•.....................•..................................•....... i
DECLARATION .................................................................................................................... i
APPROVAL ......................•............................................•.........................................•............ ii
DEDICATION .................................................•...................................•................................ iii
ACKNOWLEDGEMENT ...................................•.......•.......................................•................ iv
ABSTRACT ....•...............•......•......•....................................................................................... v
TABLE OF CONTENT ..........................................•.................................••.............•.......•.... vi
LIST OF ABBREVIATIONS ...........•.................................••.............•.............•.................... ix
CHAPTER 0 NE ...................•.............................................................................................. 1
INTRODUCTION ..............................•......•.......•.............•..............•.......•....•.......................• 1
1.0 Introduction ...............•........•................•...................•.......•.......•......•........•.....•......•........•.. 1
1.1 Background to the study .........•.......................................................................................•• 1
1.2Statement of the problem .................................................................................................. 5
1.3 General Objective ...............•........•........................................................................••......... 5
1.4 Specific Objectives ........................................................................................................... 6
1.5 Research Questions ...............•............................•............................................................. 6
1.6 Scope of the study ..........•.................................................................•............................... 6
1.6.1 Area scope ...•........................•....................................•.......•..............•........................... 6
1.6.2 Content scope ..............................•.............•........•..........................•.......•.......•............... 6
1.6.3 Time Scope ................................•...................................•..............•............................... 7
1.7 The significance of the study .....................................•.......•......•......•..............•................. 7
1. 9. Definition of key concepts ............................................•.................................................. 8
CHAPTER TWO: REVIEW OF RELATED LITERATURE ........................................... 9
2.0 Introduction .................•.................................................................................................... 9
2.1 Public procurement reforms and service delivery ............................................................. 9
2.1.1Amendment on thresholds and service delivery ............................................................ 16
2.1.2The introduction of force account mechanism and service delivery .............................. 17
2.1.3Amendmentson Administrative Review Process and service delivery ........................... l9
2.2 Related studies ....•.................•...................................................•.................................... 21
vi
2.3Summary of literature review .......................................................................................... 23
CHAPTER THREE: RESEARCH METHODOLOGY ................................................... 24
3.0 Introduction: .................................................................................................................. 24
3.1 Research design ............................................................................................................. 24
3.2 Study Area ..................................................................................................................... 25
3.3 Study Variables .............................................................................................................. 26 ~
3.4 Study Population ............................................................................................................ 26
3.5Sampling techniques ....................................................................................................... 26
3.5.1 Sample size ................................................................................................................. 26
3.6 source of data ................................................................................................................. 27
3 .6.1 Primary data ................................................................................................................ 27
3 .6.2 Secondary data ............................................................................................................ 27
3.7 Data collection procedures ............................................................................................. 27
3.8Methods of data collection .............................................................................................. 28
3.9 Ethical considerations .................................................................................................... 30
3. l OChapter summary .......................................................................................................... 31
.. CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND INTERPRETATION
............................................................................................................................................ 32
4.0 Introduction .................................................................................................................... 32
4.1 Variance in the targeted and actual respondents ............................................................... 32
4.2The demographic characteristics of the respondents ........................................................ 32
4.3The relationship between public procurement reforms and service delivery ..................... 35
CHAPTER FIVE ............................................................................................................... 37
DISCUSSION OF FINDINGS, SUMMARY, CONCLUSION, RECOMMENDATIONS
AND SUGGESTIONS ....................................................................................................... 37
5.0 Introduction .................................................................................................................... 37 .. 5 .I Discussion of findings .................................................................................................... 37
5.2 Summary of Findings ..................................................................................................... 38
5.3 Conclusions ................................................................................................................... 38
5.4 Recommendation ........................................................................................................... 39
5.5 Areas of further Research ............................................................................................... 39