TABLE OF CONTENTS
DECLARATION
APPROVAL ii
DEDICATION iii
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
LIST OF TABLES viii
LIST OF FIGURES ix
LIST OF ABBREVIATIONS x
CHAPTER ONE 1
BACKGKROUND OF THE STUDY I
1.0 Introduction I
1.1 Background of the study
1 .2 Statement of the Problem 6
1 .3 Purpose of the study 7
1,4 Specific objectives 7
1 .5 Research questions 7
1.6 Scope of the study 7
1.6.1 Content scope 7
1.6.2 Geographical scope 8
1.6.3 Time scope 8
1.7 Significance of the study 8
CHAPTER rrwo 10
LITERATURE REVIEW 10
2.0 Introduction 1 0
2.1 Theoretical review 10
2.1.1 Abraham Maslow’s Theory 10
2.1.2 McGregor’s Participation Theory~ 12
2.1.3 Expectancy Theory 1 3
2.2 The forms of employee motivating techniques used by Uganda Revenue Authority? 13
2.3 Factors enhancing employees’ motivation within Uganda Revenue Authority (URA). .. 15
2.4 The effects of motivation on employees’ performance in Uganda Revenue Authority
(URA) 18
2.5 Benefits of Motivation to URA employees 22
2.6. Conceptual Framework .23
2.7 Explanation of the Conceptual Framework 2.1
CHAPTER THREE 26
RESEARCHMETHODOLOGY 26
3.0 Introduction 26
3.1 Research design 26
3.2 Population 27
3.2.1 Target Population 27
3.2.2 Sample size 27
3.3 Sampling Procedure 28
3.4 Data Collection Methods 28
3.4.1 Questionnaire 28
3.4.2 Interview guide 29
3.5. Validity and Reliability 29
3.5.1 Validity 29
3.5.2 Reliability 29
3.6. Data gathering procedure 30
3.7. Data presentation and analysis 30
3.8 Ethical considerations 30
3.9. Limitations and problems encountered 31
CHAPTER FOUR 32
PRESENTATION, INTERPRETATION AND DISCUSSION OF THE FINDINGS 32
4.1 Introduction 32
4.2 Descriptive characteristics of the respondents 32
4.2.1 Distribution of respondents by gender 32
4.1.2 Age category of the respondents 33
4.1.3 Distribution by marital status 34
4.1.4: Distribution of Respondents by Level of Education/Qualification 35
4.3 The forms of employee motivating techniques used by Uganda Revenue Authority 36
4.5 The effects of motivation on employees’ performance in Uganda Revenue Authorii.y
(URA) 39
CHAPTER FIVE 41
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 41
5.0 Introduction 41
5.1. Discussion of the Findings .41
5.1.1 Findings onthe forms of 41
5.1.2 Findings the Factors enhancing employees’ motivation within Uganda Revenue
Authority (URA) ‘12
5.1.3 Findings on the effects of motivation on employees’ performance in Uganda Revenue
Authority (URA)
5.2 Conclusion 44
5.3 Recommendations 45
5.5 Areas for further research 45
REFERENCES 46
APPENDICES 52
APPENDIX I: QUESTIONAIRES 52
APPENDIXII 55
APPENDIX III: BUDGET 55
APPENDIX III: TIME FRAME 56