TABLE OF CONTENTS
DECLARATION .ii
APPROVAL FORM
DEDICATION iv
LIST OF ACRONYMS V
TABLE OF CONTENTS
ABSTRACTS
CHAPTER ONE I
1 .0 Introduction I
I .1 Background of the study
1.2 Statement of the problem 4
1 .3 Definition of key concepts
1 .4 Research objectives 4
1.4.1 General objective (purpose) -l
I .4.2 Specific objectives 4
1.5 Scope of the study 4
1.5.1 Geographical scope -l
1.5.2 Content scope 4
1.5.3 Time scope 4
1.6 Significance of the study 4
1.7 Conceptual Frame Work
CHAPTER TWO: LITERATURE REVIEW 6
2.0 Introduction 6
2.2 Definition of service delivery 6
2.3 International Principles guiding effective service delivery; 6
2.4 Services delivered by the Local Governments: 7
vi
2.5 Challenges ofservice delivery .8
2.6 Solution to the challenges affecting service delivery .10
2.7 Roles ofthe Local Government in service delivery 15
2.8Researchgap IS
CHAPTER THREE: RESEARCH METHODOLOGY 17
3.0. Introduction Il
3.1 Research Design 17
3.2 Population ofthe study 17
3.3 Sample Size and Selection Method 17
3.4 Sources of Data 18
3.5 Data Collection Methods 18
3.6 Limitations ofthe Study 18
3.7 Conclusion 18
3.8 ethical issues ofthe research 19
3.6 Data analysis. Presentation and Interpretation 19
CHA~ER FOUR ....n.......n.n...... ..nn.n.........n..n.............. ....•.n.n.. .. .. ....20
PRESENTATION, ANALYSIS AND INTERPRETATION OF RESEARCH FINDINGS ........20
4.0 Introduction 20
4.1 Information about respondents 20
4.1.1 Gender ofrespondents 20
4.l.2Ageoftherespondents 21
4.1.3 Response on the level ofeducation ofthe respondents 22
4.1.4 Findings on whether respondents are you a Ugandan 22
4.1.5 Findings on whether respondents are employed 23
4.2.1 Findings on how well respondents understand the terms local government and Service
Delivery 24
4.2.2 Findings on the roles ofthe Local Government in service delivery 25
vii
4.2.3 Which among the following are the types of services delivered by the Local Government in
Nakawa 26
4.2.4 Education services are provided through programs such as 26
4.2.5 Health services are provided through health centres, public hospitals and Clinics 27
4.3 Findings on the quantity and quality and time lines of service delivery as a result of
decentralization 27
4.3.1 Findings on quality of services delivered through local government 27
4.3.2 Findings on whether services are provided in right quantities 30
4.3.3 Findings on timeliness 30
CHAPTER FIVE 33
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS 33
5.0 Introduction ~33
5.1 Discussions of findings 33
5.1.2 To establish the major services delivered by local government 33
5.1.3 Roles ofthe local government in service delivery 34
5.1.4 Quality, quantity and timeliness of service delivery by the Local Government in Nakawa
Division 33
5.2 Conclusion 35
5.3 Recommendations 36
5.4 possible future research study area 36
REFERENCES 37
APENDICES QUESTIONARE 40
KAMPALA INTERNATIONAL UNIVERSITY 40
COLLEGE OF HUMANITIES AND SOCIAL SERVICES 40
TIMESCHEDULE 47
FROM FEBRUARY 2019 TO JUNE 2019 47
ABSTRACTS The study was carried out in Nakawo Division Kampal district. It was intended to establish the services delivered, to find out challenges of service delivery and to find out solutions to the challenges of service delivery in Nakawa Local Government. The methods used in the study were quantitative and qualitative in nature. Questionnaires were used in the study. Simple random stratified sampling producer was used to get a preventative sample size of fifty respondents. The selected respondents included direct beneficially, staff member and the member of the community. The study findings round out that respondents understand the two variables for instance 37.5% and 32.5% of the respondents understand decentralization and service delivery very well and well respectively the main services found out by the study include: education, health, water, security, garbage collection and road services. The study findings found that local government is supposed to execute various roles of which include: Provides responsibilities and funding at various levels of Government. Funding includes unconditional, conditional and equalization grants, local governments by their nature of being close to the people have the majority of responsibilities that provide basic services to the people. Central Government makes national policies while local governments translates those policies into benefits to the communities e.g. policy on Universal Primary Education. The study also came up with the conclusion basing on the study objectives. It was concluded that education, health, water, securit, garbage collection and road services as the main service in the division, lack of strategic awareness, Lack of capacity. Poor coordination processes, Political power. High dependence on Central Government funding, Poor record keeping among officials, Poor participation in Lower and Poor monitoring of government projects as the main challenge affecting service delivery in the division where as undertaking effective monitoring. Improve civic awareness and Mandatory quarterly reports from councilors as the possible solution to the problems. It was also recommended that there should be an increase quantity of services in all sectors. This can be done through improving standards of universal education and also improvements in all sectors especially on tools and equipment used to provide services.