TABLE OF CONTENTS
DECLARATION
APPROVAL
DEDICATION IV
ACKNOWI .EDGEMENT v
TABLE OF CONTENTS vi
ACRONYMS AND ABBREVIATIONS ix
ChAPTER ONE 1
INTRODUCTION 1
1.0 Background of the study 1
1.1 Background 3
1.2 Statement of the problem 3
1 .3 General objective 3
1.4 Scope of the Study 4
1.5 Significance of the study 4
CI IAPTER TWO 5
LITERATURE REVIEW 5
2.0 Background 5
2.1 Ideas and Opinions of Experts 5
2.2 Benefits of using computerized system 9
CHAPTER THREE 10
METHODOLOGY 10
3.0 Introduction 10
3.1 Research Design 10
vi
3.2StudyArea~10
3.3 Sampling Technique 11
3.3.1 Sample Size 11
3 4 Research Instrument 11
3.4.1 Data Collection Tools 12
3.4.2 Design and Development Tools 13
3.4.3 Procedure 14
3.5Validity and Reliability 14
3.6 Ethical Considerations 14
3.7 Limitations 15
CHAPTER FOUR 16
SYSTEM DESIGN 16
4.0 Introduction 16
4.1 Business Process Model 16
4.1.2 Business Process and its Triggers 17
4.1.3 Software Architecture 18
4.1.4 Technology Architecture 19
4.1.3 System Architecture 20
4.2 Conceptual Design 21
4.9 Logical Design 22
4.9 Physical Design 23
CHAPTER FIVE 29
SYSTEM TESTING AND IMPLEMENTATION 29
5.0 Introduction 29
5.1 System Implementation . 29
5.2 System Testing 36
CHAPTER SIX 38
DISCUSSION, RECOMMENDATIONS AND CONCLUSION 38
6.0 Introduction 38
6.1 Discussion 38
6.2 Conclusion 38
6.3 Recommendations 38
6.4 Further Research 39
REFERENCES 40
APPENDIX 41
QUESTIONNAIRE 41